Customer Service:
We believe strongly in the importance of excellent customer service. If you are not satisfied with your order for any reason, please contact us at 205-389-0980. If you have any problems ordering through our website, please call us as we can take your order over the phone. You can contact us by email at nostalgiamerchant@gmail.com. We will respond as quickly as possible.
Trademarks:
All trademarks, service marks and trade names of The Nostalgia Merchant used in the site are the sole property of The Nostalgia Merchant. Yes, we do own the original Nostalgia Merchant logos/trademarks and name as registered with the U.S. Trademark Office. (Reg. No. 3,171,311)
Office Hours:
Monday - Friday, 9:00 a.m. to 5:00 p.m. Central Time.
Payment:
We accept all major credit cards including: Master Card, Visa, Discover and American Express. We also accept personal checks and U.S. money orders.
Money Orders: All money orders must be in U.S. dollars only, and drawn on a U.S. bank/account.
Personal Checks: We reserve the right to hold orders paid by check for up to 10 business days from date of deposit.
Shipping Policy:
We ship to street addresses and P. O. Boxes in the continental U.S. and to international addresses worldwide except Mexico. We have experienced problems shipping to Mexico.
We do not ship to c/o addresses. Your shipping address must be the same as your billing address unless you are shipping to another individual. No c/o addresses please. We will decline your order. Also we reserve the right to refuse to ship to a business address. All orders shipping to business addresses are investigated for legitimacy before acceptance. We have experienced problems with business shipping addresses with packages being refused.
Shipping Methods:
Yes, we charge for shipping and handling. If a company offers FREE SHIPPING, they are lying. Someone has to pay shipping and that's you. The other companies just increase their cost per item to cover shipping.
We ship all packages USPS Priority Mail with Delivery Confirmation. This is why our shipping charges are a little higher. We want to make sure you receive your order promptly and safely and Priority Mail is the best shipping method for us.
International Customers:
Please note that all DVDs are in the North American format (NTSC). This format is NOT compatible with European players which are designed to play the PAL format.
Business Days: We process orders to ship Monday - Friday, excluding U.S federal holidays.
Returns, Refunds and Replacements:
All of our products are fully guaranteed against defect and we will gladly replace a defective or damaged disc. However, WE DO NOT REFUND! The reason we do not refund is because of the ease of copying disc. Many unscrupulous people will purchase the product, copy the disc and then claim they are defective and request a refund. Therefore, again, WE DO NOT REFUND! Request for replacements will be honored if the request is made with 10 days of purchase. We cannot guarantee that you will like the film that you order, so please make sure that when you order it, you really want it!
Do not ship a damaged disc back to us unless requested to do so by Customer Service.
Return Address:
Nostalgia Merchant
P. O. Box 732
Thorsby, AL 35171
Purchasing:
We prefer you place your order through our internet site. However you may also place your order by phone at 205-280-8957.
We do not sell to other distributors or wholesalers and we also reserve the right to refuse orders from individuals. If you make a purchase and we decide to refuse your order, your money will be quickly refunded with an explanation.
OUR PRODUCTS ARE NOT SOLD ON AMAZON! If you see a Nostalgia Merchant product on Amazon it is not legit, it is a bootleg product. We have noticed recently that several of our collections are being sold on Amazon at exhorbant prices. We have notified Amazon repeatedly of this infringement and they have taken no action regarding these sellers. No one has our permission to market our products on any other website. Our guarantee/warranty does not extend to products sold on Amazon or any other website and pertains only to products purchased directly from Nostalgia Merchant.
Restoration Methods:
Digitally Remastered: Beware, this term often misused. You will see this term on many DVDs sold on the internet, but what does it really mean? Digital remaster definition: A conversion of music or video from its original analog master recordings to digital format. Now just about anyone with a computer can do this by playing the video or audio through a computer. However, the Nostalgia Merchant "digitally remasters" all of it products where possible from the best available assets using painstaking remastering techniques to produce the best possible audio and video quality. Our videos are processed by a major production studio using Final Cut Studio Pro and compressed for DVD utilizing Apple's Compressor suite. While digitally remastering films will generally improve the visual quality remember good quality masters are very hard to acquire. Therefore imperfections in image and sound quality may be unavoidable.
Security and Privacy Policy:
Our site has security measures in place to protect your personal information submitted during purchase. All personal information secured is kept completely confidential. We NEVER disclose your information to any outside parties. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Your consent:
By using our site, you consent to our privacy policy. |
